To place an order with us feel free to call us anytime to set up a purchase or answer any questions you may have as we only take orders over the phone. This may be an old school approach but we are professionals that want to ensure we fit the right horn with the players needs.
We have now sold over 5000 instruments
to students and professionals and have supplied brass instruments to over 600 schools and universities in all 50 states here in the USA with one finally going to Alaska during the 3rd quarter of 2015.
Warranty: All instruments come with a 2-year manufactures warranty that protects against manufacturing defects. Prior to shipping any instrument, they are inspected thoroughly, play-tested, valves, slides are checked for proper alignment, and oiled prior to repacking. Warranty does not cover, ware on finishes, dents, mis-use, cases or mouthpieces. Warranty is voided when any alteration to the instrument has been made.
Parts and Pieces:
There are many old school techs and users that claim you cant get parts for these horns. Well, I am here to tell you that I stock just about any part one may need for any instrument they purchase from MACK Brass. Although we have a two year warranty on all our horns, if you ever need a spare part, loose a screw, break a linkage, paddle, valve guide, loose a valve cap, or even destroy your lead-pipe by accident, I will send you another at no cost to you for the life of the horn.
ReturnPolicy: Although we have only had 13 returns since we started this company over 6 years ago, we offer the best warranty and return policy in the business.
If after the 7-day trial period you do not love your new horn and feel the need to return it for any reason, I will refund your money 100%, plus, I will refund your shipping costs when sending the instrument back. If you purchase a horn from MACK Brass and don’t like the instrument, you will not be charged any restocking fees plus, I will pay for the shipping back to me. We are able to do this because we stand behind what we sell and our goal is to make you a satisfied customer. The exclusion to the above is on international orders, bulk orders of the same instrument, special orders, custom orders, or if you made a mistake in your order like told me one model and meant another. Refunds on shipping apply to US Continental sales only. Lowest price guarantee:
If you find any instrument of the same exact model at a lower price, just send me the information and we will beat it.
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