Christopher Lair
804-924-5184
lairchris@mackbrass.com

Tom or Jody McGrady

804-926-7707
sales@mackbrass.com 


Our Guarantee
We are now in our tenth year of business, and have sold over ten thousand instruments. Our customers include students, professionals, middle schools, high schools, colleges, and universities. Although we have over ten thousand instruments in circulation, returns have been extremely rare. But if there is ever a problem, we offer the best warranty and return policy in the business.



Warranty
All instruments come with a 2-year warranty that protects against manufacturing defects. Prior to shipping they are inspected, tested, checked for proper alignment, and lubricated prior to packing.
(Warranty does not cover cases, mouthpieces, or damage that occurs after customer takes possession. Warranty is voided when any alteration to the instrument has been made.)


Parts and Pieces

Although we offer a two-year warranty on our horns, we support our customers with spare parts at no cost for the life of the instrument.


Return Policy
Mack Brass instruments come with a 7-day trial period. If after the trial you feel the need to return the instrument, we will refund your money 100%. Unlike most of our competitors, we will not charge you any restocking fees, and we will even pay for the return shipping. We do this because we stand behind what we sell and our goal is to make you a satisfied customer. 

(Our return policy is not offered on international orders, bulk orders, custom orders, or ordering mistakes made by the customer. Refunds on shipping apply to US Continental sales only.)


Lowest price guarantee:
If you find any instrument of the same exact model at a lower price, just send me the information and we will beat it.


*To place an order with us or to make inquiries, feel free to call any time. Please note that we only take orders over the phone. 


Christopher Lair
804-924-5184
lairchris@mackbrass.com

Tom or Jody McGrady
804-926-7707
sales@mackbrass.com


Mailing Address
MACK Brass of Virginia LLC
1522 Mount Pleasant Drive
Colonial Heights VA 23834
Ask about our new line of ZO Tubas! We’ve been working hard with the craftsmen at ZO for the last couple years to develop a new line of instruments that we are very proud to offer at Mack Brass! These tubas were developed for musicians with the highest standards at the collegiate and professional level, but priced low enough to be accessible to a much wider range of enthusiasts. We're offering some brand-new tubas in BBb, CC, and F in the 4/4, 5/4, and 6/4 range, as well as our amazing new pro euphonium. We would like to invite you to come by our booth at the upcoming 2020 Southeast Regional Tuba Euphonium Conference (SERTEC) and

GIVE THEM ALL A TRY!