Christopher Lair
804-924-5184
lairchris@mackbrass.com

Tom or Jody McGrady

804-926-7707
sales@mackbrass.com 



As most of you already know we run a very lean operation, and because of this we have been able to maintain a huge inventory at the lowest prices possible. It's sad to hear how the COVID-19 virus has impacted just about every business in the country. We at Mack Brass are still running daily operations as usual and have plenty of stock on hand to offer. As of right now the only instrument we are out of stock on is the bass trumpet. As for everything else on our website I am glad to say all other models are still available. Now that the factories in China are back open for business we have orders in place so we will be able to maintain inventory during these trying times. To help out those in need of a horn or those ready to make a purchase we will be offering free shipping until further notice. Free shipping is a way for us to help those who are a little short on cash. And because the cost of shipping has gone up over the past year or so, it is a great way for you to save on your purchase. We feel for all those who have been affected by this virus, but we will get through this together.


Call us any time to place an order, to ask questions, or just to chat. We love hearing from our customers!

Please adhere to the social distancing rules so we can all stay healthy. God bless everyone!


Our Guarantee
We are now in our tenth year of business, and have sold over ten thousand instruments. Our customers include students, professionals, middle schools, high schools, colleges, and universities. Although we have over ten thousand instruments in circulation, returns have been extremely rare. But if there is ever a problem, we offer the best warranty and return policy in the business.



Warranty
All instruments come with a 2-year warranty that protects against manufacturing defects. Prior to shipping they are inspected, tested, checked for proper alignment, and lubricated prior to packing.
(Warranty does not cover cases, mouthpieces, or damage that occurs after customer takes possession. Warranty is voided when any alteration to the instrument has been made.)


Parts and Pieces

Although we offer a two-year warranty on our horns, we support our customers with spare parts at no cost for the life of the instrument.


Return Policy
Mack Brass instruments come with a 7-day trial period. If after the trial you feel the need to return the instrument, we will refund your money 100%. Unlike most of our competitors, we will not charge you any restocking fees, and we will even pay for the return shipping. We do this because we stand behind what we sell and our goal is to make you a satisfied customer. 

(Our return policy is not offered on international orders, bulk orders, custom orders, or ordering mistakes made by the customer. Refunds on shipping apply to US Continental sales only.)


Lowest price guarantee:
If you find any instrument of the same exact model at a lower price, just send me the information and we will beat it.


*To place an order with us or to make inquiries, feel free to call any time. Please note that we only take orders over the phone. 

Christopher Lair
804-924-5184
lairchris@mackbrass.com

Tom or Jody McGrady
804-926-7707
sales@mackbrass.com


Mailing Address
MACK Brass of Virginia LLC
1522 Mount Pleasant Drive
Colonial Heights VA 23834