We have now sold over 1700 instruments
to students and professionals and have supplied brass instruments to over 100 schools and universities here in the USA.
Warranty: All instruments come with a 2-year manufactures warranty that protects against manufacturing defects. Prior to shipping any instrument, they are inspected thoroughly, play-tested, valves, slides are checked for proper alignment, and oiled prior to repacking. Warranty does not cover, ware on finishes, dents, mis-use, cases or mouthpieces. Warranty is voided when any alteration to the instrument has been made.
Parts and Pieces:
There are many old school techs and users that claim you cant get parts for these horns. Well, I am here to tell you that I stock just about any part one may need for any instrument they purchase from MACK Brass. Although we have a two year warranty on all our horns, if you ever need a spare part, loose a screw, break a linkage, paddle, valve guide, loose a valve cap, or even destroy your lead-pipe by accident, I will send you another at no cost to you for the life of the horn.
ReturnPolicy: Although we have only had 7 returns since we started this company almost 4 years ago, we offer the best warranty and return policy in the business.
If after the 7-day trial period you do not love your new horn and feel the need to return it for any reason, I will refund your money 100%, plus, I will refund your shipping costs when sending the instrument back. If you purchase a horn from MACK Brass and don’t like the instrument, you will not be charged any restocking fees plus, I will pay for the shipping back to me. I am able to do this because I stand behind what I sell and my goal is to make you a satisfied customer. The exclusion to the above is on international orders, bulk orders of the same instrument, special orders, custom orders, or if you made a mistake in your order like told me one model and meant another. Refunds on shipping apply to US Continental sales only. Lowest price guarantee:
If you find any instrument of the same exact model at a lower price, just send me the information and we will beat it.
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